We will set up a group chat in Slack for you to freely and easily communicate with your agent.

You are free to choose other methods of communication. They should be discussed and agreed upon with your agent.

We aim to provide basic onboarding support to all agents. We'll bring your agent up to speed on client expectations, goals and metrics that have been shared with us.

You are responsible for any additional training/onboarding of your agent. We believe you can best introduce the systems, processes and software you’ll require the agent to understand.

Agents are contracted to The Rocket Inc. dba NarraSpark. We request that all contractors sign a confidentiality agreement with The Rocket Inc.

Yes, this is encouraged.

We can add a 1-week or 2-week notice period to their standard contractor agreement if requested.

However, as this is a human-powered service, we can never guarantee unforeseen departures.

We may be able to provide you with a basic level of support for any days the agent is away. This should be discussed with our HR Admin.

We monitor, track and record login and logout times on the days your agent is allocated to work.

Your agent will also prepare and submit written reports summarizing tasks undertaken. This report will be tailored to your needs. You can request reports to be submitted daily, weekly, fortnightly, or even monthly.

Questions regarding written reports should be discussed with our HR Admin.

No, there are no long-term contracts.

The service is month by month, so you can upgrade, downgrade or cancel at any time.

Payment is made to The Rocket Inc. dba NarraSpark, not the agent. Payment can be made via Wise or PayPal.

Our agents are all recruited in the Philippines and are always recruited and vetted by NarraSpark. We do not outsource our hiring.

We hire agents from the Philippines for a number of very good reasons.

1. Reliability

2. Work Ethic

3. Cost

4. They are passionate, friendly and always prepared to meet and exceed expectations.

The majority of our Filipino team are university educated and have previous customer service experience.

English is their second language, so written and oral skills are excellent.

In the unlikely scenario that an agent requests to leave a project, we will make it the highest priority to recruit and assign another candidate at no cost.

An agreement for a notice period can be discussed directly with the agent.

Honestly speaking, we very rarely have this happen. Treat them well, and they’ll stick around for a very long time.

This should be discussed with our HR Admin.

In preparation for this unlikely event, we encourage the agent to document the onboarding process and training they receive when first onboarded.